Chamberlain Liftmaster/ BFT FAAC Warranty coverage

Carriage for any products returned for replacement or testing will not be reimbursed as it is not included within the warranty

Warranty on the repaired product is (90 days – FAAC / BFT & 1 Year Chamberlain ) from the repair date and it is limited to workmanship and parts related to the recovered malfunction.

Any supplied replacement parts are subject to a 1 year warranty period.

Except as otherwise agreed in writing between North Valley Forge and the Buyer, North Valley Forge warrants that the products shall be
(i) free from defects in material and workmanship,
(ii) compliant with North Valley Forge specifications and indication of use,
(iii) in warranty for the period stated by the products manufacturer (automation kits 2 years, intercom systems 1 year) and active from the date of purchase.

During the warranty period, in case of a valid claim for defect received in writing by North Valley Forge, North Valley Forge shall, at its sole option, repair or replace, or credit or refund, the defective products duly returned to North Valley Forge. In no event shall be considered a valid claim when (a) the claim relates to the unsuitability of the products for any particular use the buyer intends to perform; (b) the products have not been paid, totally or even partially, by the buyer at due dates; (c) the serial number is missing or defaced; (d) the proof of the purchase is missing; (e) the buyer has attempted to repair the equipment or otherwise altered or tampered with it; (f) the product has been damaged or destroyed through external force; (g) spare parts, software or expendable materials have been used even if unsuitable for such products; (h) the claim is received by North Valley Forge after expiration of the warranty period.

Warranty Exclusions
This warranty does not extend to:
(1) parts, materials or equipment manufactured by or on behalf of the buyer or in accordance with buyer’s specifications;
(2) system consumables (e.g. batteries, cables etc);
(3) defects or damages to the products which are due to improper installation or maintenance, misuse, abuse, unauthorized repair or installation, modifications or alterations of the products;
(4) defects or damages caused by other products which North Valley Forge is not liable for;
(5) defects or damages caused by a third parties’ tort committed against the buyer;
(6) any maintenance or technical activity including but not limited to rework and retrofit hardware and software activity aiming at enhancing the product performance provided by other than North Valley Forge
(7) samples and/or prototypes;
(8) theft of equipment or components;
(9) force majeure events;
(10) transport damage of any kind;
(11) minor blemishes such as scratches, dents etc;
(12) replacement of expendable items
(13) adjustment, cleaning or maintenance work on the equipment

Repair and Replacement
For the purposes of these Warranty Terms, “Repair” shall mean the repair and/or the adjustment of the products in order to meet the original manufacturing specifications. North Valley Forge shall use new or refurbished parts at its discretion and shall remain the sole owner of all parts removed from defective products.

Product updates and/or upgrades, if applicable, will be applied at North Valley Forge discretion. Warranty on the repaired product is (90 days – FAAC / BFT & 1 Year Chamberlain products) from the repair date and it is limited to workmanship and parts related to the recovered malfunction. For the purpose of these Warranty Terms, “Replacement” shall mean that North Valley Forge shall replace the product with the same configuration or equivalent of the original one.

Goods returned for repair will be handled immediately when the following conditions exist:
1. Name and address of sender are enclosed with material.
2. The authorization number is clearly visible on the exterior of each package returned.
3. A brief description of the problem and the requested repair is included with the shipment.
We will not be responsible for poorly packaged equipment.
Any products returned for replacement or testing will not be reimbursed as it is not included within the warranty

Repair and/or Replacement of a product shall not extend the original applicable warranty period. Products must be shipped in the original or comparable packaging, shipping and insurance charges prepaid. North Valley Forge shall ship the repaired or replacement product freight and insurance prepaid.